Refund policy
Mi'Clre Refund Policy
At Mi'Clre, your satisfaction is our priority. We take great pride in our handcrafted skincare products and want you to be completely happy with your purchase. If for any reason you are not satisfied with your order, we offer the following refund policy:
Returns and Refunds
- Due to the nature of our products (personal care items), we cannot accept returns for opened or used products.
- If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will gladly issue a replacement or a refund once the issue is verified.
- If you are not satisfied with your purchase, you may contact us within 14 days of delivery to discuss a possible exchange or store credit.
How to Request a Refund or Exchange
- Email us at miclrebeauty4@gmail.com with your order number and a description of the issue.
- We may request photos of the damaged product to verify the claim.
- Once verified, we will issue a replacement, exchange, or store credit, as appropriate.
Shipping Costs
- Shipping fees are non-refundable unless the return is due to a Mi'Clre error.
- Customers are responsible for return shipping costs unless the product was damaged or defective.
If you have any questions or concerns about your order, please don’t hesitate to reach out to us. We are here to ensure your experience with Mi'Clre is as smooth and satisfying as possible.